In the second post of this series we had listed down different vectorization algorithms used in our experiments for representing questions. Representations form the core of our intent clusters, because the assumption is that if a representation algorithm can capture syntactic as well as semantic meaning of the questions well, then if two questions which actually speak of the same intent, will have representations that are very close to each […]
In this post we would be looking at designing a social networking site similar to Twitter. Quite obviously we would not be designing every other feature on the site, but the important ones only. The most important feature on Twitter is the Feed (home timeline and profile timeline). The feeds on twitter drives user engagement and thus it needs to be designed in a scalable way such that it can […]
In this series of posts we will be looking to design a cab hailing service similar to Uber or Ola (in India). We will be mainly concerned about the technical design and challenges and not get into the logistics such as signup and recruitment of drivers, training drivers for customer satisfaction, number of cabs on street and so on. Even for the technical design, we will omit some of the […]
In continuation of my earlier posts on designing an automated question-answering system, in part three of the series we look into how to incorporate feedback into our system. Note that since getting labelled data is an expensive operation from the perspective of our company resources, the amount of feedback from human agents is very low (~ 2-3% of the total number of questions). So obviously with such less labelled data, […]
In this post we will look at the offline implementation architecture. Assuming that, there are currently about a 100 manual agents, each serving somewhere around 60-80 customers (non-unique) a day, i.e. a total of about 8K customer queries each day for our agents. And each customer session has an average of 5 question-answer rounds including statements, greetings, contextual and personal questions. Thus on average we generate 40K client-agent response pairs […]
Natural Language Question Answering system such as chatbots and AI conversational agents requires answering customer queries in an intelligent fashion. Many companies employ manual resources to answer customer queries and complaints. Apart from the high cost factor with employing people, many of the customer queries are repetitive in nature and most of the time, same intents are asked in different tones.