Machine Learning, AI and Programming

Tag: Agglomerative Clustering

Designing an Automated Question-Answering System - Part II

In this post we will look at the offline implementation architecture. Assuming that, there are currently about a 100 manual agents, each serving somewhere around 60-80 customers (non-unique) a day, i.e. a total of about 8K customer queries each day for our agents. And each customer session has an average of 5 question-answer rounds including statements, greetings, contextual and personal questions. Thus on average we generate 40K client-agent response pairs […]

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